At pinasroyale, protecting the personal information of every Filipino player is a core responsibility. This Privacy Policy explains what data we collect, why we collect it, how it is used, and what rights you have as a registered player on our platform.
Last updated: June 2025
We only collect data that is necessary to operate the platform safely, process your transactions, and comply with applicable Philippine regulations.
When you create an account on pinasroyale, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your player account correctly. We may also ask for a government-issued ID during the verification process to comply with anti-money laundering regulations applicable in the Philippines. Your registration data is stored securely and is never shared with third parties for marketing or advertising purposes. Keeping this information accurate and up to date is your responsibility as a registered player, and you can request corrections through our support team at any time.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your e-wallet account details or online banking reference data linked to your registered account. We do not store full card numbers or sensitive authentication credentials on our servers; all payment data is handled through secure, encrypted channels that meet industry standards. Financial transaction records are retained for the period required by applicable Philippine law and are used solely for the purposes of processing your transactions, resolving disputes, and fulfilling regulatory reporting obligations. We may share transaction data with licensed payment processors operating in the Philippines strictly to complete your requested transactions. Any suspicious financial activity detected on your account may be reported to the relevant Philippine authorities as required by law.
When you access the platform on your mobile device or browser, we automatically collect technical data including your IP address, device type, operating system, browser version, session duration, and the pages or games you interact with. This data helps us optimise the platform's performance for Filipino players, identify and resolve technical issues quickly, and improve the overall mobile experience. Usage data is also analysed in aggregate to understand which features are most popular and to guide future platform improvements. We do not use this data to build individual profiles for sale to third parties, and it is not used to make automated decisions that significantly affect your account status. You can limit certain types of data collection by adjusting your browser or device privacy settings, though this may affect some platform features.
If you contact our support team via email or live chat, we retain records of those communications to help resolve your query and to improve our service quality over time. We may also send you transactional messages related to your account, such as deposit confirmations, withdrawal updates, and security alerts, using the contact details you provided at registration. Promotional communications will only be sent where you have opted in to receive them, and you can withdraw your consent at any time by contacting our support team. We do not send unsolicited marketing messages to players who have not opted in, and we will never sell your contact details to external marketing companies. All communications from pinasroyale will come from our official platform domain, and you should treat any message from an unrecognised sender claiming to be us as suspicious.
We may collect general location data derived from your IP address to confirm that you are accessing the platform from within the Philippines, as required by our operating terms and applicable regulations. We do not collect precise GPS location data from your device unless you explicitly grant permission through your device settings, and even then, such data is used only to verify geographic eligibility and is not stored beyond the session. Location checks are a standard compliance measure for licensed gaming platforms operating in the Philippine market and are not used for any other purpose. If our systems detect that you are attempting to access the platform from a restricted jurisdiction, your session may be suspended pending verification. You can contact our support team if you believe a location check has produced an incorrect result.
The platform uses cookies and similar technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in and play. We also use analytics cookies to understand how players navigate the platform, which helps us make improvements that benefit all Filipino users. You can manage your cookie preferences through your browser settings at any time, and a cookie notice will be displayed on your first visit to the platform. We do not use third-party advertising cookies or tracking pixels that share your data with external advertising networks.
Under applicable Philippine data privacy law, you have clear rights over your personal information. Here is a straightforward summary of what you can request and how.
You have the right to request a copy of the personal data that pinasroyale holds about you at any time. To make an access request, contact our support team with your registered account details and a description of the information you would like to receive. We will respond to verified access requests within a reasonable timeframe as required by the Data Privacy Act of 2012 and its implementing rules. The information will be provided in a clear and understandable format, and we will explain how each category of data is being used. There is no fee for making a reasonable access request, though we reserve the right to charge a modest administrative fee for requests that are manifestly excessive or repetitive. We may need to verify your identity before releasing any personal data to ensure that your information is not disclosed to an unauthorised party.
If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it without undue delay. You can update basic account details such as your contact number or address directly through your account settings, or by contacting our support team for changes that require verification. Corrections to identity documents or date of birth may require you to submit supporting documentation to confirm the accurate information. We will notify you once the correction has been made and will also inform any third parties to whom the incorrect data was previously disclosed, where this is practicable. Maintaining accurate personal data on your account helps ensure that your transactions are processed smoothly and that your account remains in good standing.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent and there is no other legal basis for processing, or where the data has been processed unlawfully. Please note that we are required by Philippine law to retain certain records, including financial transaction data and identity verification documents, for a minimum period after account closure, and these records cannot be deleted until the legally required retention period has expired. Requests for erasure will be assessed on a case-by-case basis, and we will inform you of the outcome and the reasons for our decision within a reasonable timeframe. Where erasure is not possible due to legal obligations, we will restrict the processing of your data to only what is legally required. You can submit an erasure request by contacting our support team with your account details and the specific data you would like removed.
Where we process your personal data based on your consent, such as for sending promotional communications, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You also have the right to object to the processing of your personal data for direct marketing purposes, and we will stop processing your data for that purpose as soon as we receive your objection. To withdraw consent or raise an objection, contact our support team and clearly state the type of processing you wish to stop. We will confirm receipt of your request and inform you of the steps we have taken within a reasonable period. Withdrawing consent for certain types of processing, such as identity verification, may affect your ability to continue using the platform, and we will explain any such implications when you make your request.
If you have any questions about how pinasroyale handles your personal data, or if you would like to exercise any of your rights under the Data Privacy Act of 2012, please reach out to our support team. You can also visit our FAQ page for quick answers to common questions, or review our Terms and Conditions for the full framework governing your account. Ready to get started? Register your account today and enjoy a secure, mobile-friendly gaming experience built for Filipino players.